Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions ("Terms") govern access to and use of TradeHeading ("TradeHeading," "we," "our," or "us"), including our websites, software platform, customer management tools, communications features, and related services.

By accessing or using TradeHeading, you agree to be bound by these Terms and our Privacy Policy.

2. TradeHeading Services

TradeHeading provides software and related services designed to help service businesses manage customers, leads, estimates, jobs, appointments, follow-ups, communications, and related business operations.

Features may change, be added, or be discontinued as the platform evolves.

3. Accounts

You are responsible for providing accurate account information and maintaining the security of your login credentials.

You are responsible for activity performed through your TradeHeading account and for ensuring that your users comply with these Terms.

4. Customer Data

Businesses using TradeHeading may enter and manage information about their own customers, prospects, jobs, communications, and business activities.

You are responsible for ensuring that you have the authority, permission, and consent required to collect, store, use, and communicate with individuals whose information you place in TradeHeading.

You may not use TradeHeading to send unlawful, deceptive, harassing, abusive, or unsolicited communications.

5. SMS and MMS Messaging Terms

TradeHeading may provide SMS and MMS messaging capabilities that allow participating service businesses to communicate with customers who have opted in to receive messages.

Types of Messages

Messages may include appointment reminders, estimate updates, scheduling information, job or service updates, customer support responses, follow-ups, account-related notices, and other communications related to the customer's relationship with the applicable service business.

Consent

SMS consent must be provided by the message recipient before applicable messages are sent. Consent is not a condition of purchase.

Message Frequency

Message frequency varies depending on customer interactions, appointments, estimates, service activity, job status, and other communications.

Message and Data Rates

Message and data rates may apply depending on the recipient's mobile carrier and wireless plan.

Opting Out

Recipients may opt out of SMS messages at any time by replying STOP. After an opt-out request is processed, no further messages will be sent unless the recipient later provides new consent where permitted.

Help

Recipients may reply HELP for assistance or contact support@tradeheading.com .

Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages. Delivery may depend on carrier availability, network conditions, device settings, and other factors outside TradeHeading's control.

SMS Privacy

Mobile phone numbers and SMS consent information are not sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. Please review our Privacy Policy for additional information.

6. Email Communications

TradeHeading may provide email communication features used for customer confirmations, estimates, appointments, invoices, follow-ups, account notices, and other business communications.

Users are responsible for ensuring that their use of TradeHeading email features complies with applicable laws and consent requirements.

7. Acceptable Use

You may not use TradeHeading to:

• Violate any applicable law or regulation.
• Send spam or unsolicited bulk communications.
• Send deceptive, fraudulent, threatening, or abusive content.
• Impersonate another person or business without authorization.
• Upload malicious software or interfere with platform security.
• Attempt to gain unauthorized access to systems or accounts.
• Use customer information in a manner inconsistent with applicable consent or privacy requirements.

8. Subscriptions and Billing

Certain TradeHeading services may require a paid subscription. Pricing, billing frequency, usage limits, and included features may vary by plan.

Applicable fees are due according to the billing terms presented when you subscribe. Third-party payment processors may be used to process payments.

9. Third-Party Services

TradeHeading may integrate with third-party services such as payment processors, email providers, SMS providers, telecommunications carriers, analytics services, mapping services, and other platforms.

Third-party services are governed by their own terms, policies, availability, and technical limitations.

10. Service Availability

We work to provide reliable access to TradeHeading, but uninterrupted or error-free service is not guaranteed.

Service may be temporarily unavailable because of maintenance, upgrades, provider outages, network conditions, security events, or circumstances outside our reasonable control.

11. Intellectual Property

TradeHeading, its software, branding, designs, documentation, and related materials are owned by TradeHeading or its licensors and are protected by applicable intellectual property laws.

These Terms do not grant you ownership of the TradeHeading platform or its underlying software.

12. Disclaimer of Warranties

TradeHeading is provided on an "as is" and "as available" basis to the fullest extent permitted by law.

We do not guarantee that TradeHeading will be uninterrupted, error-free, or suitable for every business purpose.

13. Limitation of Liability

To the fullest extent permitted by applicable law, TradeHeading will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of or inability to use the service.

Nothing in these Terms excludes liability that cannot legally be excluded or limited.

14. Suspension or Termination

We may suspend or terminate access to TradeHeading when reasonably necessary to address nonpayment, security threats, misuse, unlawful activity, violations of these Terms, or risks to other users or service providers.

You may stop using TradeHeading or cancel your account subject to the applicable subscription and billing terms.

15. Changes to These Terms

We may update these Terms as TradeHeading evolves or as legal, regulatory, technical, or operational requirements change.

When changes are made, the "Last Updated" date on this page will be revised. Continued use of TradeHeading after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by law.

16. Contact Us

Questions about these Terms, TradeHeading services, or SMS communications may be directed to: