Privacy Policy

1. Introduction

TradeHeading is a software platform and service operated by NAV-TEAM LLC.

This Privacy Policy describes how NAV-TEAM LLC, through the TradeHeading platform ("TradeHeading," "we," "our," or "us"), collects, uses, stores, shares, and protects information when you visit our website, create an account, or use the TradeHeading platform and related services.

TradeHeading is designed to help contractors, service businesses, and small trade businesses manage customers, leads, estimates, jobs, appointments, follow-ups, email communications, SMS communications, and related business activities.

By using TradeHeading, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

NAV-TEAM LLC may collect information that you provide directly through TradeHeading when you create an account, subscribe to a service, contact us, submit a form, communicate by email or text message, or use the TradeHeading platform.

This information may include:

• Your name and business name.
• Email address and telephone or mobile number.
• Business address and service area.
• Account and login information.
• Subscription and billing information.
• Customer and lead information entered into TradeHeading.
• Project, job, estimate, note, appointment, and follow-up information.
• Photos, documents, and other information you choose to upload.
• Email, SMS, and other communications sent through or to TradeHeading.
• SMS consent, opt-in, opt-out, and messaging records where applicable.

3. Customer Data Stored in TradeHeading

TradeHeading allows participating businesses to store information about their customers, prospects, projects, communications, appointments, and other business activities.

This information remains associated with the applicable TradeHeading business account and is processed as reasonably necessary to provide the services requested by that account.

Businesses using TradeHeading are responsible for ensuring that they have the appropriate authority, permission, and consent to collect, store, and communicate with their customers through the platform.

4. How We Use Information

NAV-TEAM LLC may use information collected through TradeHeading to:

• Create and maintain TradeHeading accounts.
• Provide the TradeHeading platform and its features.
• Manage subscriptions and billing.
• Process customer support requests.
• Send account, service, security, email, and SMS notifications.
• Facilitate communications between participating businesses and their customers.
• Provide appointment reminders and scheduling notifications.
• Provide estimate, job, and service updates.
• Improve TradeHeading performance and usability.
• Protect against fraud, misuse, and unauthorized access.
• Maintain the security and reliability of our systems.
• Comply with applicable legal and regulatory requirements.

5. SMS and Mobile Messaging Privacy

SMS Consent

TradeHeading may provide SMS and MMS communication features that allow NAV-TEAM LLC and participating service businesses to communicate with customers who have expressly opted in to receive text messages.

Where SMS consent is collected through a website or online form, the customer must affirmatively select the SMS consent option. SMS consent is not selected by default.

Consent to receive SMS or MMS messages is not a condition of purchasing goods or services.

Mobile Information Is Not Sold or Shared for Marketing

NAV-TEAM LLC and TradeHeading do not sell, rent, trade, or share mobile telephone numbers, SMS opt-in information, SMS consent information, or messaging enrollment information with third parties or affiliates for their own marketing or promotional purposes.

SMS consent and mobile information are not transferred to third parties for purposes of advertising, lead generation, or independent promotional campaigns.

Messaging Service Providers

Limited mobile messaging information may be processed by service providers that are necessary to deliver and operate the messaging service.

These providers may include telecommunications carriers, SMS platform providers, hosting providers, infrastructure providers, security providers, and fraud-prevention services.

These providers may process information only as reasonably necessary to perform services on behalf of NAV-TEAM LLC / TradeHeading and may not use TradeHeading SMS consent information for their own independent marketing or promotional purposes.

Types of SMS Communications

Customers who opt in may receive recurring messages including:

• Appointment reminders and confirmations.
• Estimate or quote notifications.
• Scheduling and rescheduling information.
• Job and service status updates.
• Service notifications.
• Customer support responses.
• Customer follow-up communications.

Message Frequency and Charges

Message frequency varies depending on customer interactions, appointments, estimates, jobs, scheduling activity, service requests, and other customer communications.

Message and data rates may apply depending on the customer's mobile carrier and wireless service plan.

Opting Out

SMS recipients may opt out of recurring text messages at any time by replying STOP.

After an opt-out request is processed, the recipient may receive a final confirmation message. No further recurring SMS messages will be sent unless the recipient later provides new consent.

Getting Help

SMS recipients may reply HELP for assistance or contact: support@tradeheading.com .

Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

6. Payment Information

TradeHeading may use third-party payment processors to process subscription and service payments.

When payment processing is provided by a third-party provider, payment card information may be submitted directly to that provider rather than stored by NAV-TEAM LLC or TradeHeading.

7. How We Share Information

NAV-TEAM LLC does not sell personal information collected through TradeHeading or personal information stored by TradeHeading customers.

Limited information may be shared with service providers when reasonably necessary to operate TradeHeading. These providers may include companies that provide:

• Website and cloud hosting.
• Payment processing.
• Email delivery services.
• SMS, MMS, telecommunications, and messaging services.
• Security and fraud prevention.
• Analytics and system monitoring.
• Customer support tools.

Information may also be disclosed when required by law, court order, legal process, or when reasonably necessary to protect NAV-TEAM LLC, TradeHeading, our customers, end users, or others.

For clarity, mobile phone numbers, SMS opt-in data, and SMS consent information are not shared with third parties or affiliates for their own marketing or promotional purposes.

8. Data Security

NAV-TEAM LLC uses reasonable administrative, technical, and organizational safeguards designed to protect information stored within TradeHeading.

These safeguards may include encrypted connections, access controls, authentication systems, server security measures, monitoring, and backups.

No Internet-based service or electronic storage system can guarantee absolute security.

9. Account Security

Users are responsible for maintaining the confidentiality of their TradeHeading usernames, passwords, and account credentials.

Users should maintain strong passwords and notify TradeHeading if they believe an account has been accessed without authorization.

10. Cookies and Website Information

TradeHeading may use cookies and similar technologies necessary for account authentication, security, session management, website operation, and user preferences.

NAV-TEAM LLC may also collect basic technical information such as browser type, device type, IP address, pages visited, and access times for security, diagnostics, analytics, and service improvement.

11. Data Retention

Information may be retained for as long as reasonably necessary to provide TradeHeading services, maintain accounts, satisfy legal or accounting requirements, resolve disputes, protect our systems, and maintain records of consent or messaging activity where appropriate or required.

Some information may remain temporarily in backups after deletion from active systems.

12. Account Cancellation and Data

If a TradeHeading account is canceled, access to the account and associated business information may be discontinued.

Businesses should export or retain any business records they are legally or operationally required to maintain before closing an account.

13. Privacy Choices

Depending on location and applicable law, individuals may have rights regarding personal information we maintain about them, including the ability to request access, correction, or deletion of certain information.

Requests may be subject to identity verification, legal requirements, and legitimate business record-retention obligations.

SMS recipients may opt out of messaging at any time by replying STOP.

14. Children's Privacy

TradeHeading is a business software service and is not intended for children under the age of 13.

NAV-TEAM LLC does not knowingly collect personal information from children under 13 through TradeHeading.

15. Third-Party Services

TradeHeading may integrate with or provide access to third-party websites and services.

Those services operate under their own privacy policies and practices. NAV-TEAM LLC is not responsible for the independent privacy practices of third-party services.

16. Changes to This Privacy Policy

NAV-TEAM LLC may update this Privacy Policy as TradeHeading evolves or as legal, regulatory, technical, or operational requirements change.

When changes are made, the "Last Updated" date at the top of this page will be revised. Material changes may also be communicated through the TradeHeading website or platform.

17. Contact Us

Questions about this Privacy Policy, personal information, SMS communications, or TradeHeading's privacy practices may be directed to: